Google NewsWelcome to the Era of Bot-on-Bot AI Customer Service  The Wall Street JournalEurobites: Vodafone says Microsoft's AI is generating huge customer service benefits  Light ReadingLifeMiles Overhaul: Major Improvements To Refunds, Call Times, And Customer Service  View from the WingElevating Customer Service in the Supply Chain  Transport TopicsAmazon axes more than 100 customer service managers  FortuneParloa, a conversational AI platform for customer service, raises $66M  TechCrunchMicrosoft Copilot for Sales and Copilot for Service are now generally available  MicrosoftWelcome to the Era of Bot-on-Bot AI Customer Service  The Wall Street JournalTwenty-One Percent of Customers Admit to Cursing at Customer Service Agents | By Shep Hyken  Hospitality Net


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